Refund Policy

1. The Default: Payments Are Final

Bundled charges a single all-in price for your Bundled membership and the bundle of services we manage for you. Once a billing period has begun and a charge has been made, payments are final and non-refundable. We do not pro-rate or refund partial billing periods, unused subscription days, promotional periods, add-ons, managed services, or unused portions of the Services.

This is true even if you:

• cancel partway through a billing period;
• stop using one or more services in your bundle before the period ends;
• forget to cancel before a trial converts to a paid plan (please use our renewal reminders or set your own — we can't refund a charge you didn't notice); or
• choose not to use a managed service we successfully provisioned for you.

You can cancel your Bundled membership at any time, and you'll keep access to your bundled services through the end of the period you've already paid for. After that, your underlying subscriptions are yours to keep — you just swap our card for yours at each provider. See our Terms of Use, Section 2.5 for how off-boarding works.

2. When We May Issue a Credit or Refund

We sometimes issue credits, partial refunds, or full refunds on a case-by-case basis when something has clearly gone wrong on our end. Examples of situations we review:

• Billing errors — a duplicate charge, a charge after you canceled, or a charge in an amount you didn't agree to.
• Service failures on our side — a managed subscription we were supposed to set up that we never actually provisioned, or an action we took that contradicted your clear instructions.
• Provider-side failures we should have prevented — for example, a missed cancellation that resulted in an unwanted renewal, where you had given us a clear and timely instruction to cancel.

A credit or refund issued in one situation does not entitle you to the same treatment in the future, and no Bundled support representative is authorized to commit Bundled to a general refund policy beyond what is described here.

3. How to Request a Billing Review

To request a billing review, email [email protected] with:

• the email address on your account;
• the date and amount of the charge in question; and
• a brief description of what went wrong.

We'll review and respond within 7 business days. If we agree that a credit or refund is appropriate, we'll process it within 10 business days; refunds are issued to the original payment method.

4. When Refunds Are Required by Law

Nothing in this policy limits any right you may have under applicable law. If a state or federal law requires Bundled to offer a refund in your circumstances, we'll honor that. Examples include certain free-trial and automatic-renewal rules under California Business & Professions Code §17602, New York General Business Law Article 29-BB, and similar laws in other states.

5. Chargebacks

Initiating a chargeback before contacting us may, under our Terms of Use, result in suspension of your Bundled membership and the managed services in your bundle.

6. Questions

For billing questions: [email protected]
For general support: [email protected]

Bundled Global Inc.
838 Walker Rd., Suite 21-2, Dover, Delaware, 19904